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Ball, M, Farshchi, M and Grilli, M (2000) Competition and the persistence of profits in the UK construction industry. Construction Management and Economics, 18(07), 733-45.

Bresnen, M and Marshall, N (2000) Building partnerships: case studies of client-contractor collaboration in the UK construction industry. Construction Management and Economics, 18(07), 819-32.

Chan, A P C (2000) Evaluation of enhanced design and build system: a case study of a hospital project. Construction Management and Economics, 18(07), 863-71.

Davidson, M and Leather, P (2000) Choice or necessity? A review of the role of DIY in tackling housing repair and maintenance. Construction Management and Economics, 18(07), 747-56.

Kumaraswamy, M M and Dissanayaka, S M (2000) ISO 9000 and beyond: from a Hong Kong construction perspective. Construction Management and Economics, 18(07), 783-96.

  • Type: Journal Article
  • Keywords: Hong Kong; integration; ISO 9000; quality management; total quality management
  • ISBN/ISSN: 0144-6193
  • URL: https://doi.org/10.1080/014461900433078
  • Abstract:

    Client driven ’pushes’ for ISO 9000 certification in Hong Kong are observed to have overtaken any spontaneous ’pull factors’ (motivators) towards quality improvements ’for their own sake’. For example, the need for ISO 9000 certification as a prerequisite for even being considered for public sector construction works appears to have distracted some organizations from a more comprehensive organization-specific development of their quality management systems. Both positive (beneficial) and negative (detrimental) outcomes from ISO 9000 certification, as observed from relevant previous studies, are summarized herein. These provide a useful background against which to present perceptions derived from the current study in Hong Kong construction. The target groups were predominantly from consultants in the initial survey and all from contractors in the second and more comprehensive survey. The more significant positive and negative outcomes from ISO 9000 certification as derived from the two current surveys are identified. Recommendations are made for realigned approaches to ISO 9000 certification and for seamless integration with other quality management approaches such as TQM, as well as with other management subsystems, such as for productivity improvement and dispute minimization.

Langford, D A, El-Tigani, H and Marosszeky, M (2000) Does quality assurance deliver higher productivity?. Construction Management and Economics, 18(07), 775-82.

Loosemore, M and Tan, C C (2000) Occupational bias in construction management research. Construction Management and Economics, 18(07), 757-66.

MacKenzie, S, Kilpatrick, A R and Akintoye, A (2000) UK construction skills shortage response strategies and an analysis of industry perceptions. Construction Management and Economics, 18(07), 853-62.

Ng, S T, Cheung, S O, Skitmore, M R, Lam, K C and Wong, L Y (2000) Prediction of tender price index directional changes. Construction Management and Economics, 18(07), 843-52.

Smithers, G L and Walker, D H T (2000) The effect of the workplace on motivation and demotivation of construction professionals. Construction Management and Economics, 18(07), 833-41.

Tombesi, P (2000) Modelling the dynamics of design error induced rework in construction: comment. Construction Management and Economics, 18(07), 727-32.

Winch, G M (2000) Innovativeness in British and French construction: the evidence from Transmanche-Link. Construction Management and Economics, 18(07), 807-17.

Wong, C H, Holt, G D and Cooper, P A (2000) Lowest price or value? Investigation of UK construction clients' tender selection process. Construction Management and Economics, 18(07), 767-74.

Wong, E S, Then, D and Skitmore, M R (2000) Antecedents of trust in intra-organizational relationships within three Singapore public sector construction project management agencies. Construction Management and Economics, 18(07), 797-806.